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5 ways to keeping your transformation program on track
An overwhelming majority of business executives agree that transformation is fundamental to their organisation’s success. “Innovation” and “staying competitive” are often quoted as the drivers for...
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Communication: getting it right from the get-go
A recent investigation into the effectiveness of change management projects has uncovered the top three communication strategies most likely to influence the success (or otherwise!) of any program. The...
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How can business leaders impact successful change management?
It is widely recognised that an organisation’s leadership plays a crucial role in any successful change management process. Yet with between 50 and 70 per cent of change management projects still...
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Change management: global perspectives
Our series on change management around the world continues with a look at issues, challenges and attitudes towards business transformation in the Russian Federation. Deloitte’s recent Change Management...
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Learning organisations – how they do it
Although the concept of a learning organisation was most profoundly brought to life by Peter Senge and his colleagues in 1990, the key concepts are still central to the success of an organisation’s...
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Learning and change: the best of bedfellows
Whether it’s a merger, change of CEO, rebrand or all of the above, organisational change inevitably involves a huge learning curve. And with recent research by the Association for Talent Development...
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Beyond the stakeholder matrix
A few years ago I landed on a project that was already inflight. The change manager had moved on, the project team was without a change resource for a few weeks, and timelines were delayed. When I...
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Why involving your people is critical to delivering successful change and...
Read any thought piece or report on the top reasons why large transformational change initiatives fail within organisations and there is one that makes the list almost every time: not involving...
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Transformation in action – Service NSW changing the face of government services
It’s the holy grail: improving efficiency and reducing costs while delivering better service and an enhanced customer experience. Is it really possible? For many organisations, achieving such outcomes...
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Four essentials to becoming a customer centric organisation
Customer centric is the new black but what does it actually mean? While it’s true that most companies would consider themselves to be customer focused, brands that are committed to customer centricity...
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